As our books are personalized items we do not accept returns or refunds. Only defective books (e.g., items delivered with ripped or missing pages, a torn cover, or other damage) may be returned for a replacement or full credit. Ask our Support Team for help.
You can cancel orders that haven't been processed yet by visiting the Order section in Your Account.
If you have cause for concern, contact us, we’re happy to help. We will always attempt to resolve any complaint professionally and courteously. If you’ve been in touch and are unhappy with our resolution, please let us know.
Refunds for transactions made using a debit card may take 7-10 days (including weekends and bank holidays). If you've any problems with a refund please don’t hesitate to contact us. Direct contact with your card provider may also help you find out the status of your refund.
Defective books (e.g., items delivered with ripped or missing pages, a torn cover, or other damage) may be returned for a replacement or full credit. They must be reported and returned within 30 days of the invoice date. To report a defective book, please contact our Customer Service dep...
